4 часа назад
Director Digital & AI Service Solutions
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Director Digital & AI Service Solutions (AI and digital transformation): Defining and executing digital and AI-enabled solutions across service, operational excellence, and corporate operations with an accent on automation, advanced analytics, enterprise platforms, and operational scalability. Focus on building AI-powered capabilities, integrating service and enterprise data, standardizing workflows, and leading cross-functional transformation with measurable business outcomes.
Location: Waukesha, Wisconsin, USA
Company
develops solutions that protect homes, strengthen businesses, and support a more resilient, efficient, and sustainable energy future.
What you will do
- Define and execute the digital and AI strategy, roadmap, governance model, and investment priorities for Service, Operational Excellence, and Corporate Operations.
- Lead the development and deployment of AI-powered solutions, automation, intelligent decision support, predictive insights, knowledge management, workflow optimization, and advanced analytics.
- Drive standardization and scalability across digital platforms, data-enabled workflows, process automation, and AI-enabled operating models.
- Translate business needs into digital, data, analytics, automation, and AI requirements while partnering with IT, data, security, architecture, and business teams.
- Oversee integrations across service, operations, quality, and enterprise systems to improve productivity, decision quality, service performance, partner effectiveness, and employee experience.
- Build, lead, coach, and develop a high-performing team responsible for digital solutions, AI enablement, analytics, automation, platform execution, and transformation.
Requirements
- Bachelor’s degree in Information Technology, Business, Engineering, Data Science, or a related field, or an equivalent combination of education and experience.
- At least 10 years of experience in digital transformation, enterprise technology platforms, analytics, automation, AI-enabled solutions, operations technology, service technology, or related fields.
- At least 5 years of progressive leadership experience, including leading managers, professionals, or cross-functional delivery teams.
- Experience with enterprise platforms such as CRM, ERP, SLM, field service, customer experience, dealer, operational, supply chain, or quality systems.
- Experience translating business needs into technology roadmaps, functional requirements, platform capabilities, and measurable operating outcomes.
- Experience with SAP or equivalent ERP systems and related enterprise data integrations, plus strong executive communication, change leadership, and cross-functional influencing skills.
Culture & Benefits
- Full-time employment within a global organization.
- Cross-functional collaboration across IT, Service, Quality, Operations, Engineering, Supply Chain, Finance, and business leadership.
- Focus on measurable business outcomes, continuous improvement, adoption, governance, and enterprise value creation.
- Opportunity to lead managers and professionals driving digital solutions, AI enablement, analytics, automation, and transformation priorities.
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