4 часа назад
Senior Technical Account Engineer (Avaya Aura)
116 800 - 157 700$
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior Technical Account Engineer (Avaya Aura): Leading technical ownership for a mission-critical BAE Systems enterprise communications environment with an accent on complex troubleshooting across Avaya Aura, SIP, call flows, networks, Cisco, Linux, and integrated applications. Focus on driving high-priority escalations to resolution, performing root-cause analysis, strengthening technical governance, and mentoring two supporting engineers.
Location: Virtual, US; ability to work in the Northern Virginia / Dulles, VA area required
Salary: $116,800–$157,700 annually plus benefits
Company
is an enterprise software company providing communications and customer-experience platforms for large organizations and government agencies.
What you will do
- Serve as the primary technical subject-matter expert and customer-facing engineering leader for the BAE Systems AP2 account.
- Diagnose and resolve complex issues across Aura, SIP signaling, call flows, network infrastructure, Cisco, Linux, Active Directory/LDAP, DNS, DHCP, ServiceNow, and third-party applications or CPE.
- Own high-priority customer escalations from initial assessment through resolution, including incident leadership, root-cause analysis, and corrective action.
- Coordinate Engineering, Product, Support, and other resources during critical customer-impacting incidents.
- Provide technical leadership and mentorship to two engineers supporting the account.
- Establish technical standards, documentation, escalation procedures, and governance practices for the customer environment.
Requirements
- 8+ years of experience in systems, communications, network, technical support, software engineering, or a related technical discipline.
- Hands-on experience with Aura and strong SIP and call-flow troubleshooting expertise.
- Experience with enterprise networks, Cisco, Linux, Active Directory/LDAP, DNS, DHCP, routers, ServiceNow, and integrated third-party applications or CPE.
- Experience leading complex customer engagements, technical escalations, and cross-layer troubleshooting.
- Experience providing technical leadership or mentorship to engineers and communicating with senior customer stakeholders.
- Active TS/SCI clearance and active Full-Scope Polygraph required prior to hire; U.S. work authorization required and visa sponsorship is not available.
Nice to have
- Experience supporting BAE Systems, federal government, defense, intelligence, or other mission-critical environments.
- Experience with multiple Aura generations, G650, voice telecommunications, and IP networking.
- Experience with CMMC, FedRAMP, FISMA, ITIL, or similar security and compliance frameworks.
- Experience managing major incidents or distributed engineering and technical support teams.
Culture & Benefits
- Customer-facing technical ownership for a strategically important enterprise environment.
- Opportunity to shape technical support practices and governance for the account.
- Benefits included with the compensation package.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →