Patient Support Services - Salesforce Consultant (Salesforce Health Cloud)

Location: Hybrid in Boston, Massachusetts; Philadelphia, Pennsylvania; Princeton, New Jersey; or New York, New York, United States. The role combines work from home with on-site presence at clients or hirify.global offices and requires travel to global offices as needed.

Salary: $160,000–$177,000 per year.

Company

hirify.global is a management consulting and technology firm that combines data, science, technology, and human ingenuity to develop solutions and technology products for life sciences and healthcare clients.

What you will do

• Define project scope, delivery approaches, and functional workstreams for Patient Support Services and Cell & Gene Therapy programs.
• Lead requirements discovery workshops with stakeholders across Patient Services, Market Access & Reimbursement, Field Reimbursement, Nurse Educator, and advanced therapy programs.
• Translate business needs into functional designs and delivery plans aligned with SOPs, compliance, and audit requirements.
• Own functional solution design for Salesforce Health Cloud and/or Life Sciences Cloud, including data models, workflows, and automation.
• Coordinate UAT planning and execution, defect resolution, data migration, integrations, and reporting requirements.
• Present analyses and recommendations to client leadership, support business development, and mentor junior team members.

Requirements

• 5–8 years of relevant consulting, Patient Support Services, or techno-functional delivery experience.
• Hands-on experience with Patient Support Services implementations, including Hub Services, Market Access, Reimbursement, and Patient Engagement workflows.
• Experience with Salesforce Health Cloud and/or Life Sciences Cloud, including data models, integrations, and platform capabilities.
• Ability to lead client conversations, facilitate decisions, and manage senior stakeholders in global, multi-vendor environments.
• MBA, bachelor's, or advanced degree with a strong academic record.
• English fluency and authorization to work in the United States without current or future employer sponsorship are required.

Nice to have

• Deep understanding of Cell & Gene Therapy and advanced therapy support models.
• Exposure to AI-enabled or data-driven Patient Support Services solutions.

Culture & Benefits

• Hybrid work combining home-based work with on-site client or office collaboration.
• Cross-functional skills development and customized learning pathways.
• Milestone training programs aligned with career progression.
• Internal mobility opportunities and multiple career progression paths.
• Comprehensive rewards supporting health, well-being, financial security, time away, and professional development.

Hiring process

• Submit an online application with a complete set of official or unofficial transcripts.