Account Management Lead Associate - Accredo

Location: United States Work at Home

Annual salary: $75,200–$125,300 USD, depending on experience and geographic location. Eligible for an annual bonus plan.

Company

Evernorth Health Services, a division of hirify.global, provides pharmacy, care, and benefit solutions designed to improve health outcomes and accessibility.

What you will do

• Lead operational performance strategy and execution for Accredo Specialty Pharmacy clients, primarily medium and small PBMs and national health plans.
• Manage client relationships alongside the Account Executive, taking direct ownership of selected accounts based on size and complexity.
• Drive account retention, membership growth, profitability, patient experience, and service performance objectives.
• Coordinate product, operations, network, marketing, and patient service partners to resolve gaps and improve efficiency.
• Support renewals, RFPs, implementations, performance guarantees, corrective action plans, and service issue resolution.
• Lead performance guarantee reporting, analytics, presentations, and upsell and margin strategies.

Requirements

• College degree or at least 5 years of experience in a relevant role.
• At least 3 years of experience in healthcare or managed care, including account management and pharmacy operations.
• Knowledge of products, benefit designs, patient access, outcomes reporting, underwriting principles, risk analysis, financial analysis, and marketing processes.
• Strong communication, negotiation, influencing, planning, organizational, and relationship-building skills.
• Ability to interpret complex, unstructured information and communicate key takeaways through effective storytelling.
• For permanent or occasional work from home, a cable broadband or fiber-optic connection with at least 10 Mbps download and 5 Mbps upload is required.

Culture & Benefits

• Full-time employment with medical, vision, dental, well-being, and behavioral health benefits starting on day one.
• 401(k), company-paid life insurance, tuition reimbursement, paid holidays, and leaves of absence.
• At least 18 paid time-off days per year.
• Tobacco-free workplace policy applies in specified states where legally permitted.