Solution Support Device SME

Location: Dalian, Liaoning, China; onsite

Company

IQVIA provides clinical research services, commercial insights, and healthcare intelligence for the life sciences and healthcare industries.

What you will do

• Manage daily support activities and independently resolve complex cases submitted by clinical trial sites.
• Provide technical support for medical devices and associated applications.
• Diagnose and resolve issues involving device connectivity, data acquisition, and data transmission.
• Perform structured root-cause analysis to reduce repeat incidents and improve support quality.
• Create and maintain knowledge articles, how-to guides, and troubleshooting documentation.
• Collaborate with US and European teams to maintain a 24/7 global support model for APAC sites.

Requirements

• Bachelor’s degree in Life Sciences or a related field and at least 3 years of experience in an equivalent area.
• Foundational knowledge and practical experience in clinical trials, including familiarity with end-to-end trial and site operations.
• Familiarity with commonly used clinical trial medical devices; experience with deployment, configuration, calibration, or data acquisition validation is beneficial.
• Ability to work independently as the sole regional support member and proactively drive issue resolution.
• Fluent English in speaking, listening, reading, and writing, with strong cross-cultural communication skills.
• Ability to work across time zones in support of the global team.

Nice to have

• Clinical Research Associate (CRA) background.
• Experience deploying, configuring, calibrating, or validating data acquisition for clinical trial medical devices.

Culture & Benefits

• Full-time employment.
• Collaboration with global teams across the US, Europe, and APAC.
• Participation in a 24/7 global support model.