Customer Experience Supervisor (Retail)

Location: Malibu Store, Malibu, California, United States; fully on site

Compensation: $23–$25 per hour

Company

Lifestyle brand and specialty retailer offering seasonal apparel, accessories, footwear, food, and community-focused initiatives through boutiques, shop-in-shops, and related concepts.

What you will do

• Lead and support the sales team on the floor while modeling strong service behaviors, product knowledge, and customer engagement.
• Provide real-time coaching and feedback to strengthen selling behaviors, customer interactions, and service standards.
• Champion a welcoming in-store experience and support the resolution of customer concerns.
• Support customer engagement initiatives, in-store events, activations, and brand experiences.
• Assist management with operational priorities, standard operating procedures, visual merchandising, inventory activities, and store organization.
• Guide daily team activities and support productivity when managers are not present.

Requirements

• 2–3 years of management experience in a retail, customer-centric environment.
• 1+ year of experience with retail or apparel operations preferred but not required.
• 1+ year of experience resolving customer service-related issues.
• Strong communication, delegation, multitasking, time management, computer, business math, and accounting skills.
• Ability to stand and walk for prolonged periods, lift or move up to 25 pounds, and perform bending, twisting, ladder climbing, and other retail operations tasks.
• Organized, detail-oriented, calm under pressure, friendly, adaptive, and proactive.

Culture & Benefits

• Full-time, fully on-site role in the Malibu store.
• Collaborative, positive, and high-performing retail environment.
• Work centered on elevated customer service, personal storytelling, and detailed product and brand presentation.
• Equal employment opportunity workplace.