Senior Director, Industrial Service Operations

Location: Sussex, WI, United States

Company

hirify.global develops power generation solutions that support homes, businesses, and resilient energy infrastructure.

What you will do

• Define and own the service operations strategy for industrial power generation dealers and customers.
• Provide executive oversight of 24/7 service operations in complex, high-volume, mission-critical environments.
• Lead organizations spanning field service, technical support, parts, training, and dealer enablement.
• Drive service reliability, speed-to-resolution, quality, uptime, and total cost of ownership improvements.
• Build strategic relationships with dealers, partners, and national accounts while ensuring training, certification, and performance readiness.
• Partner with Product Management and Engineering to improve serviceability, reliability, lifecycle support, and product roadmaps.

Requirements

• Bachelor’s degree in Engineering, Business, or equivalent experience; Electrical or Mechanical Engineering is preferred.
• 10+ years of experience in power generation service operations, technical service leadership, or mission-critical infrastructure.
• 7+ years of progressive leadership experience managing large, complex, multidisciplinary teams.
• Experience supporting power generation environments with stringent SLA and uptime requirements.
• Strong decision-making, communication, problem-solving, time-management, and attention-to-detail skills.
• Proficiency in MS Excel and MS Word.

Culture & Benefits

• Leadership culture focused on accountability, technical excellence, and customer focus.
• Opportunity to shape scalable and compliant service operating models.
• Work includes collaboration across Product, Engineering, Sales, Supply Chain, and Digital teams.
• Equal opportunity employment is provided to qualified applicants.