6 часов назад
Junior Omnichannel Technology Analyst (AI)
30$
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Junior Omnichannel Technology Analyst (AI): Supporting and enhancing Five9 and Google CCAS platforms, including Dialogflow chatbots, IVR workflows, call campaigns, webhooks, and API integrations with an accent on troubleshooting, conversational flows, and customer interaction analytics. Focus on analyzing chatbot performance, building custom integrations, automating processes with SQL and scripting, and delivering AI-driven customer experience improvements.
Location: HQ - San Diego, California, United States
Salary: $30.00 per hour, plus eligible annual discretionary cash and restricted stock unit bonus targets of 10% each.
Company
is a digital-first financial services company providing technology-driven money management tools for individuals, small businesses, and companies.
What you will do
- Support and enhance omnichannel platforms, including Five9 and Google CCAS with Dialogflow.
- Troubleshoot production issues, IVR outages, integrations, and platform performance using logs and monitoring tools.
- Configure chatbot workflows, call campaigns, IVR scripts, webhooks, and API integrations.
- Analyze customer interaction data and chatbot performance to identify improvement opportunities.
- Partner with business and technology stakeholders to deliver customer experience enhancements and AI-driven solutions.
- Use SQL, low-code/no-code tools, and scripting to automate processes and develop custom integrations.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, Data Science, Analytics, AI, or a related field.
- Experience with SQL, MySQL, Python, JavaScript, JSON, JSONL, and CSV.
- Strong troubleshooting and debugging skills using logs, monitoring tools, and error analysis.
- Ability to analyze data, solve complex problems, and translate business requirements into technical solutions.
- Strong communication skills and ability to manage multiple priorities in a fast-paced environment.
- Employment eligibility is verified through the U.S. E-Verify program; offers are contingent on credit, criminal background, and drug screening.
Nice to have
- Experience with Google Cloud Platform, contact center technologies, or conversational AI platforms.
- Knowledge of RESTful services, API integrations, and omnichannel customer engagement strategies.
- Experience with Agile/Scrum and development, staging, and production environments.
- Experience collaborating across business and technology teams.
Culture & Benefits
- Medical, dental, vision, and life insurance may be available.
- Paid sick leave, three weeks of vacation, and approximately 11 holidays per year.
- HSA or FSA accounts and other voluntary benefits.
- 401(k) retirement savings plan with employer match and a 529 savings plan.
- Employee mortgage loan program and free access to an account with self-directed trading.
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