Business Technology Manager Sr. - Incident Management

Location: In-office at one of hirify.global's U.S. IT hubs: Denver, Colorado; Phoenix, Arizona; Cleveland, Ohio; Pittsburgh, Pennsylvania; Birmingham, Alabama; or Dallas, Texas. Weekday hours are primarily 8:00–17:00 with flexibility in start time, plus support for team members during on-call rotations as needed.

Base salary: $100,100.00–$204,490.00 per year, plus incentive eligibility.

Company

hirify.global is a financial services company focused on customer experience, risk management, and technology-enabled business solutions.

What you will do

• Manage and coach Technology Critical Incident Managers.
• Lead the continuous improvement of incident management processes and develop the team.
• Co-lead technical teams through the recovery of complex critical systems.
• Communicate incident impacts and alternative processing options to lines of business and technology executives.
• Facilitate bridge lines, mitigation activities, shift turnover, lessons learned, and problem management.
• Coordinate with service partners, risk, audit, and technology leadership to identify and resolve systemic issues.

Requirements

• Bachelor's degree in Business, Technology, or a related field, or an equivalent combination of education and experience.
• 8+ years of related incident management experience and 5+ years of management experience in an IT service management discipline.
• Leadership and facilitation skills for large technical and operational support groups.
• Ability to assess business impact, correlate events and incident tickets, and drive prompt resolution.
• Strong written and verbal communication skills for explaining technology incidents in customer-focused business language.
• Advanced understanding of business services, business systems, and industry best practices.

Culture & Benefits

• In-office workplace with a focus on inclusion, support, and work-life balance.
• Medical, prescription, dental, and vision coverage options.
• 401(k) match, pension, stock purchase plans, and financial wellness incentives.
• Paid holidays, occasional absence days, and 15–25 vacation days depending on career level and service.
• Educational assistance, wellness programs, family-care support, and disability protection.
• hirify.global does not provide employment visa sponsorship or participate in STEM OPT for this position.