5 часов назад
Customer Experience Manager - Standalone Parcel
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Experience Manager - Standalone Parcel (Parcel Shipping and Customer Experience): Supporting high-volume parcel customers by optimizing US domestic shipping strategies, carrier diversification, integrations, and last-mile delivery performance with an accent on delivery speed, shipping costs, carrier performance, and customer loyalty. Focus on leading business reviews, auditing parcel invoices, resolving financial discrepancies, and translating customer feedback into product and engineering improvements.
Location: Remote, United States
Company
combines commerce-enablement technology with fulfillment, warehousing, transportation, and operator-built software platforms to support consumer delivery experiences for brands.
What you will do
- Serve as the primary liaison for high-volume Parcel customers and internal Operations, Product, and Engineering teams.
- Help customers optimize delivery speed, shipping costs, carrier performance, and US domestic shipping strategies.
- Guide customers through system integrations with the Parcel platform.
- Advise on carrier diversification, rate optimization, sortation, and last-mile delivery.
- Lead customer business reviews and provide strategic recommendations to improve service outcomes.
- Audit parcel invoices, track outstanding accounts receivable, resolve discrepancies, and share customer feedback with Product and Engineering.
Requirements
- Experience in customer experience or account management within supply chain, warehouse fulfillment, or ecommerce.
- Strong knowledge of parcel shipping logistics and carrier management, including FedEx, UPS, and USPS.
- Familiarity with Warehouse Management Systems, API integrations, and CRM tools such as Salesforce.
- Ability to analyze shipping data and financial concepts and develop ROI-driven business cases.
- Strong relationship-building, communication, and prioritization skills in a fast-paced environment.
Nice to have
- Experience with business transformation or process optimization initiatives.
- Familiarity with service-level agreements and operational metrics.
- Experience with CRM or customer service management tools.
Culture & Benefits
- Work remotely from the United States.
- Collaborate across Operations, Product, and Engineering functions.
- Contribute customer insights to the Parcel technology roadmap.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →