Customer Success Manager - Industrial Automation (Industrial Automation)

Location: Denver, Colorado, United States; frequent travel to offsite locations and in-person customer meetings required.

Salary: USD 77,246.37–96,557.96 per year, depending on qualifications and experience. Commission/Bonus Plan: Customer Success Bonus Plan.

Company

hirify.global distributes electrical, data communication, wireless communication, and industrial automation products through an extensive U.S. distribution network and online store.

What you will do

• Build and maintain positive working relationships with assigned customers, sales teams, product specialists, and services teams.
• Manage multiple customer success engagements and establish recurring business reviews.
• Own customer communication for annual recurring revenue contracts and subscriptions.
• Execute onboarding, adoption, expansion, and renewal motions using customer data and workflow information.
• Lead in-person kick-off meetings, adoption reviews, and executive business meetings.
• Identify automation opportunities, calculate customer ROI or savings, and communicate the value delivered.

Requirements

• At least 3 years of Customer Success Manager experience.
• High school diploma or GED required.
• Excellent interpersonal, analytical, written, and verbal communication skills.
• Ability to work independently and in team-based environments while building relationships across organizational levels.
• Strong attention to detail, organizational skills, integrity, and commitment to customer service.
• Ability to travel to offsite locations and perform the listed physical duties.

Nice to have

• Experience with Rockwell Automation products and services.
• Bachelor’s degree, preferably in business or a technical field.

Culture & Benefits

• Medical, dental, and vision insurance, plus life and disability insurance.
• 401(k) with employer match, paid vacation and sick time, company holidays, and flexible personal days.
• Tuition reimbursement, health and wellness programs, professional training, and development opportunities.
• Flexible spending accounts, HSA accounts, commuter transit benefits, and optional insurance programs.
• Employee discount programs and career advancement opportunities with promotion from within.
• Inclusive workplace focused on respect, value, empowerment, and diversity.