6 часов назад
Aftermarket Parts Specialist III
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Aftermarket Parts Specialist III (SAP/Order Management): Handling advanced aftermarket parts identification, quotations, and service order management for complex customer, dealer, and product support needs with an accent on technical documentation, product configuration, and fulfillment coordination. Focus on resolving escalated issues, managing complex orders, supporting peer capability building, and improving recurring process and documentation gaps.
Location: Sussex, Wisconsin, United States; onsite
Company
develops solutions that protect homes, strengthen businesses, and support a more resilient, efficient, and sustainable energy future.
What you will do
- Provide advanced aftermarket parts and order management support for customers and dealers.
- Identify complex parts, prepare quotations, and execute orders using technical documentation, product knowledge, SAP, and business systems.
- Resolve escalated issues involving product configuration, orderability, pricing, fulfillment, and service support.
- Coordinate order changes, shipments, issue follow-up, and case closure with plants, warehouses, logistics, service, and other stakeholders.
- Guide less experienced colleagues through knowledge sharing, onboarding, and informal coaching.
- Identify recurring issues and documentation or process gaps, then recommend improvements and reinforce standard work.
Requirements
- Bachelor’s degree and 3 years of relevant experience, or 7 years of relevant experience in lieu of a degree.
- 3–6 years of experience in aftermarket parts support, order management, customer service, technical support, manufacturing operations, or a related function.
- Advanced knowledge of parts identification, quoting, order management, technical documentation, product structures, and configuration requirements.
- Strong SAP, ERP, and aftermarket order management experience, with the ability to manage complex cases independently.
- Strong problem-solving, prioritization, peer coaching, and cross-functional coordination skills.
- Experience resolving escalated customer or dealer issues; familiarity with CN orders, returns, configuration validation, or export and international support is valuable.
Nice to have
- Bachelor’s degree in business, supply chain, operations, engineering technology, or a related field.
- Experience with complex product portfolios, dealer networks, warranty or service parts, and manufacturing environments.
Culture & Benefits
- Full-time employee position.
- Regular computer-based work combined with standing and walking.
- Occasional lifting of up to 25 pounds and bending, stooping, or reaching.
- Equal opportunity employment is provided to qualified applicants.
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