Default Loan Servicing Specialist - Claims - ServiceMac (Mortgage Claims)

Location: Remote within the United States; Fort Mill, South Carolina

Salary: $23.37–$31.15 hourly

Company

hirify.global supports mortgage and real estate industries through ServiceMac, a technology-focused mortgage sub-servicing entity providing servicing products and personalized support.

What you will do

• Service mortgage accounts in compliance with federal and state laws, investor, insurer, agency, and company requirements.
• File and manage GNMA claims, including FHA, USDA, and VA loss mitigation claims, supplemental claims, and appeals.
• Review loan documents, proceedings, records, milestones, and deadlines throughout the default servicing process.
• Coordinate with mortgagors, attorneys, investors, insurers, trustees, appraisers, clients, and other parties involved in default servicing.
• Manage exception reports, research questionable loan items, and follow up on outstanding requests and inquiries.
• Analyze portfolio trends, operational risks, and performance metrics while supporting reporting and process improvement.

Requirements

• At least 1 year of GNMA claims experience, including FHA, USDA, and VA loss mitigation claims.
• Working knowledge of MSP, LoanSphere Claims, FHA Connection, Catalyst, LINC, and VALERI.
• Understanding of the mortgage default servicing lifecycle, including foreclosure, bankruptcy, loss mitigation, and eviction.
• Ability to interpret investor, insurer, and agency servicing guides and resolve documentation or processing issues within deadlines.
• Strong research, problem-solving, organizational, time-management, verbal, and written communication skills.
• Successful background and credit checks are required where permitted by law.

Culture & Benefits

• Inclusive, people-first workplace focused on individuality and equal opportunity.
• Remote work arrangement.
• Eligible employees may receive medical, dental, and vision coverage.
• Benefits may include a 401(k), paid time off, paid sick leave, and an employee stock purchase plan.