6 часов назад
Patient & Administrative Support Assistant
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Patient & Administrative Support Assistant (Healthcare Administration): Supporting patients and maintaining administrative operations remotely with an accent on phone communication, appointment scheduling, record management, and follow-up. Focus on resolving patient requests, coordinating calendars, supporting billing and intake, and keeping outstanding administrative items moving.
Location: Remote; candidates based in South Africa or the Philippines
Company
is recruiting for a growing healthcare practice that needs remote patient and administrative support.
What you will do
- Answer patient calls and communicate through phone, email, and text.
- Handle general patient questions, take accurate messages, and escalate complex issues appropriately.
- Schedule appointments, manage calendars, and coordinate rescheduling and follow-ups.
- Support patient billing, invoicing, intake, and administrative recordkeeping.
- Monitor outstanding requests, complete basic spreadsheet tasks, and follow up until issues are resolved.
Requirements
- Previous experience in customer service, administration, reception, or a similar role.
- Strong spoken and written English and confidence handling phone calls.
- Good organizational, time-management, and attention-to-detail skills.
- Basic proficiency with Excel or Google Sheets.
- Ability to work independently in a remote environment and take ownership of tasks.
- Availability for 20 hours per week and residence in South Africa or the Philippines.
Nice to have
- Healthcare, medical office, or patient-facing experience.
- Experience with scheduling, billing, or invoicing.
- Experience with CRM, EHR, or practice-management software.
Culture & Benefits
- Remote, part-time work for 20 hours per week.
- Opportunity to develop healthcare administration skills.
- Role focused on becoming trusted operational support rather than performing repetitive data entry.
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