6 часов назад
Retentions & Sales Support Specialist – Global Individual Health (Insurance)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Retentions & Sales Support Specialist – Global Individual Health (Insurance): Supporting policy renewals, customer retention, broker engagement, and operational coordination for global individual health insurance with an accent on renewal tracking, stakeholder communication, and customer service. Focus on monitoring retention pipelines, coordinating complaint resolution, preparing performance reports, and maintaining accurate CRM and business-system data.
Location: UAE, Dubai DWTC
Company
Healthcare is a global health service company providing healthcare solutions and serving customers and patients worldwide.
What you will do
- Support policy renewal and customer retention activities through tracking, coordination, and follow-up.
- Coordinate renewal activities between brokers, customers, underwriting, operations, customer service, and other stakeholders.
- Maintain engagement with brokers and distribution partners and coordinate communications about renewals, servicing requests, and documentation.
- Monitor renewal pipelines and customer accounts, identify risks and service issues, and escalate critical matters.
- Support monthly retention, renewal, and productivity targets through proactive follow-up and pipeline monitoring.
- Prepare reports, dashboards, and analysis while maintaining data accuracy and supporting process improvements.
Requirements
- Bachelor’s degree or equivalent education and experience preferred.
- Experience in insurance, customer service, sales support, policy administration, or related operations preferred.
- Knowledge of insurance products, policy administration, customer service, retention activities, and broker distribution channels.
- Strong organization, coordination, time management, communication, relationship-building, and stakeholder management skills.
- Analytical and reporting skills, including the ability to monitor activity and identify trends.
- Experience with CRM and business systems, reporting tools, and Microsoft Office, particularly Excel.
Culture & Benefits
- Collaborative environment focused on customer service excellence and meaningful business outcomes.
- Opportunity to contribute to healthcare services supporting customer health, well-being, and security.
- Inclusive workplace that values teamwork, personal growth, ideas, and individual contributions.
- Work under general supervision with responsibility for prioritizing workload and meeting service standards and operational deadlines.
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