5 часов назад
IT Customer Support Specialist (Help Desk)
21$
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
IT Customer Support Specialist (Help Desk) (Windows/Active Directory): Providing onsite technical support for Department of the Navy users, including workstation configuration, hardware and software troubleshooting, account administration, and ticket resolution with an accent on Windows 10/11, Microsoft Office, security patching, and VTC support. Focus on imaging and maintaining workstations, managing IT assets and user accounts, and resolving multiple support requests in a fast-paced government environment.
Location: Norfolk, Virginia; onsite required
Salary: Up to $20.60 per hour
Company
Services & Federal Solutions provides technical support services for government clients, including the Department of the Navy.
What you will do
- Provide technical support for computer, application, system, device, printer, access, and hardware issues.
- Research and resolve technical problems received by phone, email, and ticketing systems.
- Install, configure, image, clone, patch, and update Windows 10/11 workstations and Microsoft Office.
- Administer Microsoft Active Directory accounts and manage IT asset check-in and check-out processes.
- Support Video Teleconference systems and assist users with VTC calls.
- Document resolutions, coordinate with other teams, and prepare monthly status reports.
Requirements
- At least 3 years of customer service support experience.
- Experience configuring and maintaining Windows 10/11 workstations and supporting Microsoft Office 2019 or higher.
- Associate degree or higher earned from an accredited institution within the applicable five-year period, or CompTIA A+, Network+, or Security+ certification.
- Active Secret security clearance required.
- Knowledge of Active Directory administration, hardware and network troubleshooting, ticketing systems, and VTC support.
- Current cybersecurity qualifications required for privileged IT administrative functions under DoD workforce requirements.
Culture & Benefits
- Regular full-time employment with a comprehensive employee benefits program.
- Management engagement, quality leadership, teamwork, and recognition for performance.
- Opportunities for professional growth and promotion.
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