6 часов назад
Content Strategist (Trust & Safety)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Content Strategist (Trust & Safety) (Content Strategy/Knowledge Management): Owns and develops help center and support content for millions of users with an accent on content roadmaps, editorial standards, self-service resolution, and cross-functional policy support. Focus on analyzing content performance, designing scalable taxonomies, auditing content quality, and translating product and regulatory changes into actionable publishing plans.
Location: Dublin, Ireland; hybrid workplace
Company
operates products that help people build relationships and connections worldwide.
What you will do
- Own the roadmap for help center and support content, improving self-service resolution and reducing reliance on live support.
- Analyze traffic, search terms, deflection rate, CSAT, and other performance data to identify content opportunities.
- Write, edit, and publish content for product launches, policy updates, and workflow changes.
- Define editorial standards, style guidelines, taxonomies, tagging structures, and review processes.
- Run content audits, score quality, identify gaps, and manage migration or retirement plans for outdated content.
- Partner with Operations, Product, Engineering, Legal, and Policy to deliver measurable improvements in content quality and customer experience.
Requirements
- 4+ years of experience in content strategy, knowledge management, or UX writing, ideally in support, trust and safety, or operations.
- Excellent written and verbal communication skills, attention to detail, and strong editing abilities.
- Hands-on experience with content management and ticketing platforms such as Zendesk, or equivalent systems.
- Experience with website and product analytics and structured content audits.
- Ability to own a domain end to end, set priorities and trade-offs, and drive outcomes without formal authority.
- Strong problem-solving and stakeholder-alignment skills across business and regulatory challenges.
Culture & Benefits
- Work with global and diverse teams on products used by millions of people.
- Premium healthcare, mental health support, and emergency leave.
- Flexible environment with a focus on work-life balance.
- Modern office near transport and amenities, lunch vouchers, and discounted ClassPass membership.
- Access to e-learning, conferences, knowledge-sharing sessions, continuous learning programs, and global career opportunities.
- Regular social events and free use of products.
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