6 часов назад
Software Application Engineer (PCB)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Software Application Engineer (PCB): Providing first-line technical support for Frontline PCB software, including installation, upgrades, troubleshooting, and customer onboarding with an accent on issue resolution, customer satisfaction, and cross-functional collaboration. Focus on documenting and escalating complex technical problems, supporting regional customers, and delivering on-site assistance across Southeast Asia.
Location: Chatuchak, Bangkok, Thailand; must be based in Thailand and frequently travel to other Southeast Asian countries for on-site customer support.
Company
develops semiconductor manufacturing systems and software solutions for wafers, reticles, integrated circuits, packaging, printed circuit boards, and flat panel displays.
What you will do
- Provide first-line technical support for Frontline software, including installation, version upgrades, configuration, troubleshooting, and issue resolution.
- Serve as the primary technical contact for customers and deliver timely solutions that support customer satisfaction.
- Document complex technical issues and feature requests, then escalate them to the R&D team.
- Collaborate with regional Sales Managers on customer onboarding, business development, and retention.
- Partner with Product Management and Marketing on escalated technical matters and product improvement initiatives.
- Maintain detailed records of customer interactions, issues, and resolutions in the support system.
Requirements
- Bachelor's or Master's degree and 3–5 years of PCB-related work experience.
- At least 2 years of experience in the PCB industry.
- Professional experience in technical support, software troubleshooting, or a related field.
- Strong understanding of software installation, configuration, and maintenance.
- Excellent communication and interpersonal skills with a customer-first mindset.
- Ability to be based in Thailand and travel frequently across Southeast Asia for on-site support.
Nice to have
- Familiarity with PCB CAM solutions.
Culture & Benefits
- Competitive total rewards package.
- Family-friendly employee benefits.
- Programs designed to support an inclusive work environment and diverse employee needs.
- Multiple interviews with hiring managers, conducted in person or by video conference.
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