Partner Success Manager (Telecommunications)

Location: Remote - Colorado, United States; travel up to 25%

Salary: $68,100–$95,000 USD annually

Company

hirify.global provides mission-critical bandwidth and communications infrastructure, including dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access, to large enterprises and communications providers.

What you will do

• Manage partner and customer relationships across the lifecycle from purchase and onboarding through renewal.
• Analyze customer lifecycle data and health indicators, identify root causes, and recommend solutions.
• Conduct monthly or quarterly business reviews and manage customer goals and account plans.
• Onboard and train customers on the Tranzact self-service platform.
• Manage revenue risk assessment dashboards and coordinate cross-functional support.
• Identify growth opportunities, support sales pipeline development, and drive renewals and upselling.

Requirements

• Associate or bachelor's degree in a related field, or equivalent education and experience.
• At least five years of telecommunications industry experience.
• At least five years of experience in a customer success role or similar position.
• Strong verbal, written, and communication skills, with the ability to present customer insights clearly and compellingly.
• Experience creating and project-managing continuous experience improvement programs, including milestones, execution, and change management.
• Understanding of technical architectures and operating systems, plus proficiency with Microsoft Office, Google products, internet, email, and web browsers.

Culture & Benefits

• Health, dental, and vision insurance.
• 401(k) retirement savings plan.
• Paid time off, including paid parental leave.
• Potential eligibility for an annual incentive plan.
• Remote work arrangement with travel of up to 25%.