Platform Specialist (Technology Sales Operations)

Location: Buffalo, NY, United States of America

Salary: USD $43,800–$70,100 per year, with potential additional rewards including merit increases, annual bonuses, sales incentives, and long-term incentives.

Company

hirify.global is a technology company serving the global information technology ecosystem through technology products, cloud services, business-to-business distribution, and the hirify.global Xvantage digital platform.

What you will do

• Process customer sales orders, change orders, and related transactions accurately and efficiently.
• Review orders for compliance with policies, pricing, licensing, and service-level expectations.
• Support inside and outside sales teams with operational, administrative, and customer support.
• Monitor accounts, territories, customer segments, and order activity to identify issues and improvement opportunities.
• Prepare product, service, and licensing quotations and coordinate issue resolution with Sales, Customer Service, Vendor Partners, and cross-functional teams.
• Analyze sales and operational data, generate reports, troubleshoot non-routine issues, recommend process improvements, and support less experienced team members.

Requirements

• Associate degree and 3+ years of relevant experience, or high school diploma/GED and 5+ years of relevant experience.
• Experience processing orders, managing transactions, supporting sales operations, or managing customer accounts.
• Strong attention to detail, organization, prioritization, communication, and problem-solving skills.
• Experience using multiple systems and platforms for customer or sales activities.
• Ability to analyze information, make business decisions, work independently, and collaborate with cross-functional teams.
• Proficiency with Microsoft Office applications, including Excel.

Nice to have

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Experience in technology, software, cloud, licensing, distribution, or channel sales.
• Experience with product quotes, pricing proposals, licensing recommendations, CRM, ERP, order management, or sales support systems.
• Experience generating operational reports, analyzing trends, or mentoring and training team members.

Culture & Benefits

• Collaborative environment across sales, operations, customer support, vendor partners, and other functions.
• Opportunities for continuous learning and professional development.
• U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan with company match, disability coverage, life insurance, and wellbeing benefits.
• Employment is subject to a drug test and a post-offer pre-employment background check.