Account Management Lead Associate (Healthcare)

Location: Onsite in Honolulu, Hawaii; current residency in Honolulu, HI is required. Overnight travel of up to 20% may be required. Occasional or permanent work from home requires cable broadband or fiber internet with at least 10 Mbps download and 5 Mbps upload.

Salary: $75,200–$125,300 annual salary, depending on experience and geographic location. Eligible for an annual bonus plan.

Company

Accredo, part of Evernorth Health Services and hirify.global, provides pharmacy, care, and benefit solutions designed to improve health and increase access to treatment.

What you will do

• Manage daily relationships with payers, prescribers, referral sources, and patients.
• Serve as the primary contact for inquiries, urgent requests, escalations, and service issues.
• Provide consultation, analysis, and issue resolution for Accredo services and client needs.
• Execute benefit changes, product upsells, new group launches, terminations, and escalations accurately and on time.
• Lead new group and product implementations by coordinating meetings, timelines, quality standards, and stakeholders.
• Present service performance and metrics while collaborating across teams to support satisfaction, retention, and growth.

Requirements

• Current residency in Honolulu, HI.
• 3–5 years of experience in account management, client service, healthcare operations, or a related customer-facing role.
• Strong communication, negotiation, presentation, analytical, and problem-solving skills.
• Experience managing projects, timelines, client expectations, and structured processes.
• Strong customer focus with a record of supporting satisfaction and retention.
• Proficiency with Microsoft Office and internet-based applications; ability to travel overnight up to 20%.

Nice to have

• Bachelor’s degree in a related field.
• Experience with specialty pharmacy, healthcare benefits, or payer relationships.
• Experience with implementations, prior authorization workflows, referral sources, sales growth, upsells, or strategic account initiatives.

Culture & Benefits

• Medical, vision, dental, well-being, and behavioral health benefits available from the first day of employment.
• 401(k), company-paid life insurance, tuition reimbursement, paid holidays, and leaves of absence.
• At least 18 days of paid time off per year.
• Annual bonus plan eligibility.
• Tobacco-free workplace policy.