Customer Service, Credit Counsellor - Bilingual

Location: Montréal, Quebec, Canada. Work arrangement may include on-site and remote work; details will be discussed during the interview. Employees must be able to attend the primary hirify.global location within two hours upon request.

Company

hirify.global is a relationship-oriented bank focused on helping clients achieve their financial goals.

What you will do

• Handle incoming and outgoing calls with clients who hold various hirify.global products.
• Discuss repayment options and help resolve outstanding debts.
• Explain contractual terms and conditions and help clients prevent further delinquencies.
• Understand client priorities, advise on suitable solutions, and provide forward-looking financial guidance.
• Take ownership of calls and use internal networks to solve client problems or connect clients with the right resources.

Requirements

• Fluent French and English to serve clients in the community.
• Strong client-service, communication, empathy, and relationship-building skills.
• Goal-oriented approach with effective problem-solving abilities.
• Legal eligibility to work in Canada at the specified location; a valid work or study permit may be required.
• Availability to work flexible contact-centre hours, including evenings and weekends.

Culture & Benefits

• Full-time permanent position with 37.5 weekly hours.
• Competitive salary, incentive pay, banking benefits, and a benefits program.
• Defined benefit pension plan, employee share purchase plan, vacation offering, and wellbeing support.
• Paid Purpose Day for personal growth and development, plus employee recognition initiatives.
• Work-from-home option may be available through the Agent@Home program, subject to secure workspace and wired internet requirements.

Hiring process

• Interview discussions will clarify the work arrangement.
• Applicants may complete an attribute-based assessment and skills tests, including a French proficiency assessment.