Warranty Quality Specialist (Manufacturing)

Location: Waukesha, WI, USA; onsite role with recurring standing, walking, and physical handling requirements

Company

hirify.global develops solutions that protect homes, strengthen businesses, and support a more resilient and sustainable energy future.

What you will do

• Review and process warranty claims, returned parts, and warranty campaign activities.
• Evaluate claim eligibility and ensure compliance with warranty terms, company policies, and regulations.
• Coordinate with Quality and Service teams on part returns, campaigns, and claim resolutions.
• Communicate with customers, dealers, and service centers to collect information, provide updates, and resolve inquiries.
• Maintain accurate records and identify recurring product issues and opportunities for product and process improvements.

Requirements

• High school diploma.
• Previous customer service experience.
• Experience in a warranty-related role, preferably in manufacturing or consumer goods.
• Strong Microsoft Excel, attention-to-detail, analytical, communication, and interpersonal skills.
• Ability to collaborate with cross-functional teams.
• Ability to perform the stated onsite physical duties, including occasional lifting of 25–50 pounds.

Nice to have

• Bachelor’s degree in Business or a related field.
• Previous warranty management experience.
• Experience with SAP or an equivalent ERP system.

Culture & Benefits

• Work focused on customer experience, product quality, reliability, and continuous improvement.
• Cross-functional collaboration with Quality, Service, customers, dealers, and service centers.
• Equal opportunity employment practices.