Senior Manager, Enterprise Insights - Client Experience (Financial Services)

Location: Milwaukee, WI Corporate; remote and hybrid work options indicated.

Salary: $89,360–$134,040 per year, with geographic-specific pay structures potentially applicable in California, New York City, and other eligible locations.

Company

hirify.global is an established financial services company focused on putting clients’ interests at the center of its business.

What you will do

• Lead the client learning agenda with marketing, product, digital, and enterprise experience teams.
• Own the Net Promoter Score program, including survey design, analysis, trend monitoring, and stakeholder communication.
• Design and maintain Trigger Based Tracking programs to capture client sentiment throughout the client lifecycle.
• Develop and enhance client experience dashboards, benchmarks, and performance indicators across business lines.
• Perform statistical analysis of NPS, trigger-based, behavioral, and other multi-source data to generate actionable insights.
• Manage cross-functional research projects, timelines, budgets, vendors, and project tracking through JIRA.

Requirements

• At least 5 years of experience in research, data analysis, and statistical research techniques, with a focus on client or customer experience measurement.
• Experience managing NPS programs, Trigger Based Tracking, Voice of the Customer platforms, client experience dashboards, or benchmarking initiatives.
• Advanced proficiency with tools such as Excel, Access, SQL, SAS, SPSS, Tableau, and business intelligence platforms.
• Knowledge of quantitative, qualitative, primary, and secondary market research methods and advanced analytics such as regression, factor analysis, or cluster analysis.
• Experience with budget and vendor management, enterprise-level collaboration, and project management using JIRA or similar tools.
• Degree in business, marketing, social sciences, statistics, or a related field; strong business acumen and analytical, strategic, and problem-solving skills.

Nice to have

• B2C category experience.
• MBA or master’s degree.
• Financial services experience.

Culture & Benefits

• Opportunity to build a new client insights capability and function within an established company.
• Work environment centered on client advocacy, satisfaction, and data-informed decision-making.
• Collaboration with marketing, product, digital, customer success, and enterprise experience stakeholders.
• Remote and hybrid work arrangements are indicated in the posting.