7 часов назад
Incident & Problem Consultant (ITSM)
75 000 - 150 000$
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Incident & Problem Consultant (ITSM): Leading high-impact IT incident response and event management for critical banking systems with an accent on command-and-control coordination, triage, escalation, and clear status communication. Focus on facilitating cross-functional technical teams, identifying root causes and trends, and initiating major incident management for events that threaten service continuity.
Location: In-office in Phoenix, AZ; Strongsville, OH; or Pittsburgh, PA, United States. Tuesday–Saturday shift, 3:00 PM–11:00 PM EST.
Base salary: $75,000–$150,000 per year, plus incentive eligibility.
Company
is a banking and financial services company focused on delivering customer services through critical digital and enterprise systems.
What you will do
- Lead responses to high-impact IT incidents affecting online banking, mobile banking, enterprise applications, infrastructure, and internal or external customers.
- Triage incoming issues, determine severity, open and manage major incident bridge calls, and coordinate response actions.
- Facilitate cross-functional technical teams to drive rapid issue resolution and maintain accountability throughout the incident lifecycle.
- Monitor dashboards and alerting systems, assess events, and escalate concerning alerts to technical support teams through Microsoft Teams.
- Identify events that may become major incidents and initiate the Major Incident Management process.
- Develop incident action plans, oversee recovery solutions, and provide root-cause and trend-analysis reporting.
Requirements
- University or college degree, typically a bachelor’s degree, or a comparable combination of education, certifications, and experience.
- 3+ years of relevant or direct industry experience.
- Knowledge of IT incident management, problem management, IT service management, technical troubleshooting, and IT environments.
- Strong analytical thinking, decision-making, critical-thinking, contingency planning, and disaster-recovery capabilities.
- Ability to improve processes and documentation, analyze root causes and trends, and coordinate incident recovery.
- Employment visa sponsorship and STEM OPT participation are not available.
Culture & Benefits
- In-office work environment with an inclusive and supportive workplace culture.
- Medical, prescription, dental, and vision coverage options, including a Health Savings Account feature.
- Life insurance, short- and long-term disability protection, 401(k) matching, pension, and stock purchase plans.
- Paid holidays, vacation, parental leave, occasional absence days, and family-care support depending on eligibility.
- Educational assistance, wellness programs, and financial incentives.
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