7 часов назад
Senior Customer Service Advisor (Order Management)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior Customer Service Advisor (Order Management) (Chemicals Manufacturing): Managing customer orders from receipt through delivery with an accent on order accuracy, issue resolution, cross-functional coordination, and customer communication. Focus on optimizing service metrics, managing order blocks and returns, supporting SAP and process improvements, and mentoring team members.
Location: AFZ, Heredia, Costa Rica; office attendance required on Mondays, Wednesdays, and Thursdays, with additional days possible based on business needs.
Company
is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals, operating manufacturing, research and development, and operations facilities in approximately 30 countries.
What you will do
- Manage customer accounts and orders from receipt through delivery, including order entry, changes, cancellations, returns, complaints, quotes, and documentation requests.
- Resolve order issues and blocks while coordinating with Finance/Credit, Supply Chain Planning, Logistics, manufacturing, technical, commercial, and pricing stakeholders.
- Provide proactive updates to customers and sales representatives regarding account and order status.
- Track and improve customer service metrics and key performance indicators, including order entry and confirmation times.
- Maintain reports, support user acceptance testing, contribute to process improvement projects, and provide team coverage.
- Act as a subject matter expert and mentor for new or struggling employees.
Requirements
- Unrestricted right to work for in Costa Rica is required.
- A US visa is required.
- Bachelor’s degree preferred in business, economics, logistics, foreign trade, finance, engineering, or a related quantitative field; 5+ years of overall experience may substitute for the degree.
- 3–4 years of experience in order management, customer service, sales, finance, procurement, logistics, or supply chain.
- Written and spoken English and Spanish proficiency.
- Strong multitasking, prioritization, communication, accurate data entry, organizational, decision-making, and risk-assessment skills.
Nice to have
- Experience with SAP Sales and Distribution and CRM modules.
- Manufacturing or similar industry experience.
Culture & Benefits
- Opportunity to work across customer service, manufacturing, research and development, technical services, sales, and marketing functions.
- Participation in EH&S initiatives and company training programs.
- Equal employment opportunities are provided to qualified applicants.
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