Provider Reconciliation Agent

Location: Kuala Lumpur, Malaysia

Company

Healthcare services are provided through Cigna Healthcare, a division of hirify.global, focused on helping customers navigate the healthcare system and improve their health.

What you will do

• Review provider reconciliation requests for paid medical claims using relevant payment and supporting systems.
• Investigate complex cases and coordinate with internal departments to resolve them within established standards.
• Follow up with medical facilities, explain feedback, and support the completion of required actions.
• Manage incoming and outgoing communications with providers globally and respond to internal provider-claims inquiries.
• Process case intake, including uploads, priority setting, and follow-up through completion.
• Identify process improvements, escalate urgent cases, support GPR colleagues, and deliver operational KPIs for production, quality, and turnaround time.

Requirements

• At least 1 year of experience in a customer service role.
• Good English language skills are required; additional languages are a plus.
• Ability to work with colleagues, partners, and providers across the globe.
• Strong customer focus, problem-solving ability, interpersonal skills, and written and verbal communication.
• Detail-oriented, accurate, organized, and able to manage multiple tasks and deadlines.
• Working knowledge of SharePoint and Microsoft Office, with the ability to work independently and collaboratively.

Nice to have

• Additional language skills.
• Experience identifying process improvements and supporting change initiatives.

Culture & Benefits

• Work with globally distributed medical facilities and international colleagues.
• Contribute to shared team goals while taking ownership of individual results.
• Support a growth mindset and active participation in change initiatives.
• Work is guided by service quality, accuracy, accountability, and operational performance.