Manager, Site Reliability Engineering (Azure)

Location: Buffalo, New York, United States of America

Salary: $139,700.00–$232,900.00 annual USD

Company

M&T Bank is a banking organization seeking enterprise technology leadership for reliability, resilience, and operational maturity across critical banking platforms and services.

What you will do

• Lead the Site Reliability Engineering Center of Excellence and Forward Deployed SRE program across application, platform, cloud, infrastructure, and operations teams.
• Define the enterprise SRE strategy, operating model, standards, governance, service offerings, and multiyear adoption roadmap.
• Manage people leaders, program managers, technical leads, senior engineers, employees, and contingent resources.
• Establish governance for SLOs, SLIs, error budgets, operational readiness, reliability metrics, and production risk.
• Improve release and deployment safety through progressive delivery, CI/CD integration, automated validation, rollback, and deployment observability.
• Drive observability, automation, Infrastructure as Code, incident response, resiliency testing, toil reduction, and measurable service improvements.

Requirements

• At least 11 years of combined higher education and/or work experience, including 4 years of engineering or architecture experience and 5 years of leadership experience with people management.
• Enterprise leadership experience in SRE, reliability engineering, production engineering, or comparable technology capabilities.
• Strong knowledge of SRE practices, SLOs, SLIs, error budgets, observability, incident and problem management, resiliency, capacity planning, and toil reduction.
• Experience with cloud-native and hybrid architectures, distributed systems, APIs, containers, Microsoft Azure, CI/CD, and Infrastructure as Code, preferably Terraform.
• Experience with progressive delivery, blue-green and canary deployments, automated health validation, rollback, release quality gates, and disaster recovery.
• Ability to lead multidisciplinary teams across technology domains and present strategy, performance, investment needs, and risks to senior management.

Nice to have

• Bachelor’s or Master’s degree in engineering, computer science, information systems, business administration, or a related discipline.
• At least 12 years of technology management or large program leadership experience.
• Experience leading an SRE Center of Excellence, production engineering organization, platform engineering function, or Forward Deployed SRE model.
• Exposure to AI-assisted operations, AIOps, automated incident correlation, predictive analytics, performance engineering, or chaos engineering.

Culture & Benefits

• Full-time employment with compensation aligned to market-informed pay practices.
• Work spans multiple technology organizations, geographies, and time zones.
• Emphasis on engineering discipline, continuous learning, accountability, collaboration, knowledge sharing, and belonging.
• Responsibility for regulatory compliance, cybersecurity, technology risk, audit support, and control effectiveness in a banking environment.