One Stop Counselor - One Stop Student Services - UTK (Higher Education)

Location: On-campus in Knoxville, Tennessee, USA; some hybrid/remote schedule flexibility is available. Applicants must be legally authorized to work full-time in the United States without current or future employment-based visa sponsorship.

Salary: Minimum starting salary of $45,000 per year; final compensation depends on qualifications and experience.

Company

University of Tennessee, Knoxville is a large land-grant research university serving more than 38,000 students across over 900 programs of study.

What you will do

• Provide front-line support to prospective, current, former, and graduate students, families, alumni, and campus community members.
• Answer questions across undergraduate admissions, the registrar, financial aid and scholarships, and bursar or student account services.
• Facilitate student transactions and provide general information through a seamless, student-focused service experience.
• Act as a triage point for complex enrollment issues and escalate cases to the appropriate specialists.
• Resolve student issues end to end while supporting recruitment, retention, and graduation goals.
• Attend meetings, events, and functions on and off campus, including occasional weekends and evenings.

Requirements

• High school diploma and 5 years of customer service experience, or an associate degree and 3 years of experience, or a bachelor's degree and 1 year of experience.
• Exceptional customer service, oral and written communication, public speaking, and clear writing skills.
• Ability to interact effectively with people of all ages and diverse backgrounds.
• Ability to analyze and interpret data, make independent decisions, work in a team, and perform in a fast-paced customer-oriented environment.
• Legal authorization to work full-time in the United States without requiring employment-based visa sponsorship now or in the future.

Nice to have

• Bachelor's degree and 1 year of customer service experience.
• Experience in higher education, especially enrollment, admissions, financial aid, registrar, or bursar/student accounts.
• Knowledge of higher education, enrollment services, student development, and University of Tennessee policies and procedures.

Culture & Benefits

• Hybrid schedule flexibility is available to most team members.
• Up to 24 vacation days and 12 sick days annually, plus paid holidays and administrative closing days.
• Education benefits for employees and dependents at UT System campuses.
• Retirement and deferred compensation plans, including 401(k) and 403(b).
• Medical, dental, and vision insurance, plus employee discounts.
• Career development, coaching, continuing education, and training opportunities.

Hiring process

• Submit a cover letter, resume, and contact details for three to five professional references.
• References will be contacted only with the candidate's explicit permission.