Reservations Manager (Hospitality)

Location: Bulgari Resort Ranfushi, Maldives

Company

Bvlgari Hotels & Resorts is a luxury hospitality brand developed in partnership with Marriott International and operating in cosmopolitan cities and resort destinations.

What you will do

• Manage reservations sales opportunities and identify new business to achieve property revenue goals.
• Monitor market conditions, competitor activity, same-day selling, occupancy, forecasts, waitlists, arrivals, and no-show reservations.
• Negotiate contracts, prepare proposals and customer correspondence, and coordinate group rooming lists with Sales and Convention Services.
• Deliver service excellence, resolve guest complaints, and build customer loyalty through tailored recommendations.
• Monitor reservations sales agents, provide onboarding and on-the-job training, and create monthly team schedules.
• Prepare contracts and work or maintenance orders as required.

Requirements

• High school diploma or GED with no work experience required, or a two-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related field plus two years of relevant experience.
• Relevant experience may include sales and marketing, guest services, front desk, or a related professional area.
• Ability to understand market conditions, negotiate business, manage reservations processes, and maximize revenue.
• Ability to provide exceptional customer service and handle guest complaints and disputes.

Culture & Benefits

• Work within the Bulgari Hotels & Resorts portfolio and Marriott International.
• Inclusive equal-opportunity environment that values diverse backgrounds, talent, and experience.
• Role based at a luxury resort destination in the Maldives.