Provider Relations Representative (Healthcare)

Location: Hybrid, based in the Mississauga or Montreal office, Canada

Salary: CAD 25.00–26.50 per hour

Company

Express Scripts Canada, a Cigna company, manages health benefits and pharmacy, dental, vision, medical, and behavioural health claims for Canadian plan members and organizations.

What you will do

• Support Provider Relations administrative activities and provider onboarding processes.
• Review and validate provider agreements, requesting corrections or missing information when needed.
• Enter and maintain provider information in the Express Scripts Canada system.
• Process provider modifications and terminations accurately within established timelines.
• Perform quality assurance checks on individual and team submissions.
• Respond to providers, associations, and software vendors in their preferred language while supporting team deliverables and projects.

Requirements

• Post-secondary diploma or equivalent.
• 2–3 years of experience in an office or customer service environment.
• Basic computer and data-entry skills, including accurate database maintenance.
• Proficiency with Microsoft Word, Excel, Outlook, Adobe Reader, and Adobe Writer.
• Strong written and verbal communication, organization, time management, interpersonal, and customer-service skills.
• Ability to work independently and collaboratively, follow established procedures, adapt to change, and perform repetitive tasks with accuracy.

Nice to have

• Knowledge of healthcare or pharmacy administration, medical supplies and equipment, mental health care, vision care, dental benefits, or claims processing.
• Bilingualism in French and English.

Culture & Benefits

• Competitive compensation with benefits and a pension plan.
• Career development and advancement opportunities.
• Flexible work options and wellness programs.
• Collaborative, inclusive, and accessible workplace focused on innovation, integrity, service, and respect.

Hiring process

• Reference checks and background verification are required before employment.
• Enhanced Reliability Clearance from the Federal Government is a condition of employment.
• AI-powered tools may support video interviews, note-taking, and candidate scoring; hiring managers and Talent team members review the results.