Bilingual Customer Account Coordinator (Mandarin/English) (Semiconductor)

Location: Phoenix, AZ, United States; primarily office-based with occasional travel to customer locations, vendor facilities, or project sites.

Company

hirify.global supports semiconductor, high-tech manufacturing, cleanroom, and mission-critical facility projects across the United States through turnkey facility integration and engineering services.

What you will do

• Serve as the day-to-day contact for assigned customer accounts and maintain professional customer relationships.
• Coordinate customer requests, quotations, orders, materials, deliveries, and project-related updates.
• Communicate with vendors to obtain pricing, availability, lead times, quotations, and shipment information.
• Support procurement, purchase order processing, order tracking, material coordination, and delivery issue resolution.
• Coordinate account and project information across Procurement, Project Management, Operations, Warehouse, Finance, customers, vendors, and international teams.
• Maintain account records and prepare reports covering quotations, open orders, procurement follow-up, deliveries, risks, and unresolved issues.

Requirements

• Professional fluency in Mandarin Chinese and English, written and verbal, is required.
• Two or more years of experience in customer account coordination, customer service, sales support, procurement, supply chain, project coordination, or a related field.
• Strong organization, time management, attention to detail, customer service, and relationship-building skills.
• Ability to prepare quotations, reports, order documentation, and professional customer correspondence.
• Proficiency in Microsoft Office, including Excel, Word, Outlook, and PowerPoint.
• Ability to manage multiple priorities independently in a fast-paced environment and complete a background check and drug screen.

Nice to have

• Experience in semiconductor, engineering, construction, manufacturing, cleanroom, or high-tech facility industries.
• Experience with business-to-business accounts, material procurement, logistics, order coordination, or project execution.
• Experience using ERP, CRM, procurement, or order-management systems.
• Familiarity with industrial materials, engineering services, facility systems, or construction projects.

Culture & Benefits

• Office and project-support environment with regular coordination across customers, vendors, international teams, and internal departments.
• 100% employer-paid medical, dental, vision, life, and short-term disability insurance for the employee.
• Paid time off, paid sick leave, and paid holidays.
• 401(k) plan.