Emergency Medical Dispatcher

Location: Saskatoon, Saskatchewan, Canada

Company

hirify.global Health Services West operates integrated primary health care, emergency medical services, ambulance operations, medical communications, and related public health programs in Canada.

What you will do

• Answer emergent and administrative telephone calls promptly and courteously.
• Receive and process emergency medical calls according to NAED protocol, providing pre-arrival instructions when appropriate.
• Dispatch ambulances, first responder groups, personnel, and equipment as required.
• Monitor computer-aided dispatch screens and unit availability.
• Keep responders and external agencies updated through mobile data terminals, radio transmissions, and status notifications.
• Conduct status checks, acknowledge radio messages, and support crew safety.

Requirements

• Emergency Medical Dispatcher certificate.
• CPR and Automatic External Defibrillator certification.
• Current criminal record check with vulnerable sector check.
• Grade 12 or equivalent education.
• Minimum typing speed of 35 WPM.
• Strong communication, active listening, computer, documentation, critical-thinking, multitasking, and decision-making skills.

Nice to have

• APCO Basic Tele-communicator certificate.
• Medical Terminology course.
• WHMIS course.

Culture & Benefits

• Permanent part-time employment.
• External candidates may be offered a temporary full-time schedule for up to one year to support onboarding and training.
• Work in a fast-paced emergency services environment focused on patient safety.
• Support a safe, respectful, collaborative, and discrimination-free workplace.
• Contribute to primary health care and emergency response services across Saskatchewan and Alberta.

Hiring process

• Details of any temporary full-time onboarding schedule will be discussed during the interview process.
• Only candidates selected for the process will be contacted.