One Stop Counselor - One Stop Student Services - UTK

Location: On-campus in Knoxville, Tennessee, USA, with some hybrid/remote schedule flexibility.

Salary: Minimum starting salary of $45,000 per year; final compensation depends on qualifications and experience.

Company

hirify.global is a public land-grant research university serving more than 38,000 students through over 900 programs across 14 colleges and schools.

What you will do

• Provide front-line support to prospective, current, former, and alumni students, as well as families and campus community members.
• Answer questions across undergraduate admissions, university registrar services, financial aid and scholarships, and bursar or student accounts.
• Facilitate student-service transactions and provide accurate general information.
• Triage complex enrollment issues and resolve cases from initial inquiry through completion.
• Escalate complex matters to the appropriate One Stop specialists.
• Attend meetings, events, and functions on and off campus, including occasional evenings and weekends.

Requirements

• High school diploma and 5 years of customer service experience, or an associate degree and 3 years of experience, or a bachelor's degree and 1 year of experience.
• Exceptional customer service, oral and written communication, public speaking, and clear writing skills.
• Ability to work with people of different ages and backgrounds, collaborate as part of a team, analyze and interpret data, and make independent decisions.
• Ability to work effectively in a fast-paced, dynamic, customer-oriented environment.
• Must be legally authorized to work full-time in the United States without current or future employment-based visa sponsorship.

Nice to have

• Bachelor's degree and 1 year of customer service experience.
• Experience in higher education, especially enrollment, admissions, financial aid, registrar, or bursar and student accounts.
• Knowledge of enrollment services, student development, and University of Tennessee policies and procedures.

Culture & Benefits

• Flexible work arrangements with hybrid schedules available to most team members.
• Up to 24 vacation days and 12 sick days annually, plus 14 paid holidays and administrative closing days.
• Education benefits for employees and dependents at University of Tennessee System campuses.
• Retirement and deferred compensation plans, including 401(k) and 403(b) options.
• Medical, dental, and vision insurance, plus employee discounts.
• Professional development, career coaching, continued education, and training opportunities.

Hiring process

• Submit a cover letter, resume, and contact details for three to five professional references.
• References will be contacted only with the candidate's explicit permission.