Claims Quality Control Coordinator

Location: Hybrid in Santa Ana, California, USA

Salary: $17.68–$23.56 hourly

Company

hirify.global is a Fortune 100 title insurance and financial services company with an inclusive, people-first workplace.

What you will do

• Conduct quality control reviews of potential claims for accuracy, completeness, and adherence to established standards.
• Receive, review, process, and route potential claims submitted by phone, email, fax, and mail.
• Perform initial claim evaluations and triage based on claim type, urgency, and routing requirements.
• Investigate discrepancies, identify missing documentation, and request additional materials.
• Maintain accurate claim records, scan and organize supporting documents, and distribute claimant correspondence.
• Coordinate with Claims Intake associates, Claims Centers, customers, and management while escalating complex or urgent matters.

Requirements

• High school diploma or equivalent required; bachelor's degree preferred.
• Typically 3+ years of experience in title, escrow, mortgage, customer service, administrative support, or a related field.
• Strong attention to detail and commitment to accuracy and quality.
• Technical proficiency across multiple systems and applications, including Microsoft Word, Excel, Outlook, and PowerPoint.
• Excellent verbal and written communication, organization, prioritization, and problem-solving skills.
• Ability to manage multiple tasks, meet deadlines, and perform effectively in a fast-paced environment.

Nice to have

• Working knowledge of title and escrow processes or mortgage industry practices.
• Bachelor's degree.

Culture & Benefits

• Inclusive, people-first workplace that supports individuality and collaboration.
• Medical, dental, and vision coverage based on eligibility.
• 401(k), paid time off, and paid sick leave based on eligibility.
• Employee stock purchase plan and other benefits.