Customer Service Intern

Location: Hybrid in AFZ, Heredia, Costa Rica; office attendance is required on Mondays, Wednesdays, and Thursdays, with additional office days possible based on business needs. Applicants must have an unrestricted right to work in Costa Rica.

Salary: 420,000 Costa Rican colones per month.

Company

hirify.global provides a corporate environment for an internship supporting Customer Service and Supply Chain operations.

What you will do

• Manage customer orders and day-to-day relationships for assigned accounts.
• Handle returns, cancellations, complaints, quotes, documentation requests, and same-day order entry.
• Track customer service metrics and apply ordering and delivery service standards.
• Maintain accurate customer master data and related process documentation.
• Collaborate with Finance, Supply Chain Planning, Logistics, and Commercial teams to resolve order blocks and operational issues.
• Balance orders, calls, and emails while prioritizing workload and maintaining professional customer communication.

Requirements

• Currently pursuing a Bachelor's or Licentiate degree in Business Administration, Supply Chain Management, International Trade and Business, or a related field; relevant recently graduated Technical High School students may also be considered.
• Written and spoken English at B2+ level and Spanish proficiency are required.
• Strong customer focus, attention to detail, accuracy, organization, and time-management skills.
• Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint.
• Strong communication, interpersonal, teamwork, problem-solving, multitasking, and prioritization skills.
• Ability to work independently, adapt to changing needs, and demonstrate accountability and professionalism.

Nice to have

• Basic project management skills.
• Previous exposure to Supply Chain or Customer Service operations.
• Experience with customer data management processes.

Culture & Benefits

• 12-month structured internship program for full-time university students.
• Work 24 to 40 hours per week depending on availability.
• Hands-on experience in a Supply Chain and Customer Service environment.
• Supportive and collaborative working environment with professional development opportunities.
• Potential future employment opportunities within hirify.global.