Starlink Resell Manager (Starlink)

Location: Remote, United States

Salary: $48,950–$61,180 USD annually. Geographic hourly base ranges are also provided: $19–$29 per hour depending on U.S. pay tier.

Company

hirify.global delivers modular edge and AI infrastructure for organizations operating beyond centralized cloud environments, with deployments in more than 60 countries.

What you will do

• Manage Starlink Reseller order intake, processing, status tracking, activation, and hardware and service fulfillment.
• Monitor order queues, identify delays and discrepancies, and escalate fulfillment risks.
• Serve as the day-to-day contact for reseller accounts and support onboarding, account health, renewals, and issue resolution.
• Coordinate with Sales, Alliances, Supply Chain, Logistics, Support, Product, Finance, and Account Management teams.
• Track order volume, fulfillment timelines, reseller satisfaction, account activity, and emerging trends.
• Improve ordering processes and maintain playbooks, FAQs, reseller documentation, CRM records, and workflow guidance.

Requirements

• Bachelor’s degree or equivalent professional experience.
• 0–2 years of experience in account management, customer support, sales operations, or a related customer-facing role.
• Strong attention to detail, analytical skills, written and verbal communication, and the ability to manage multiple projects.
• Excel proficiency and experience with CRM and order management tools such as Salesforce.
• Ability to work remotely while based in the United States.

Nice to have

• Experience supporting MSP, reseller, or channel partner accounts.
• Familiarity with Starlink, satellite connectivity, telecommunications, or hardware ordering.
• Exposure to CPQ, order management, logistics, or fulfillment systems.
• Interest in progressing toward a Sales or Customer Success role.

Culture & Benefits

• Ownership, autonomy, and responsibility for measurable customer and operational impact.
• Fast-paced, entrepreneurial working environment focused on solving complex infrastructure challenges.
• Geographic pay structure based on U.S. cost-of-labor markets.
• Equal-opportunity workplace with hiring based on qualifications, merit, and business needs.