Product Innovation & Strategic Planning Officer

Location: New York, NY (Hybrid)

Salary: $170,000–$200,000 annually

Company

hirify.global provides retail banking products and services for consumer and business customers.

What you will do

• Oversee the development, optimization, consolidation, and management of consumer and business deposit products.
• Develop and execute deposit product strategies, sales campaigns, and programs across the retail banking network.
• Analyze customer satisfaction metrics, complaint data, social media sentiment, and related performance information to provide leadership reporting.
• Improve products, service delivery, and customer communications to support relationship acquisition and deposit growth.
• Collaborate with Branch Administration, Digital Banking, Marketing, Legal, Compliance, and senior retail banking leaders.
• Support branch objectives, sales and service initiatives, business development, and branch expansion.

Requirements

• Must work in a hybrid arrangement in New York, NY.
• Seven or more years of retail banking experience.
• Experience developing and executing short- and long-term business strategies.
• Knowledge of banking products, organizational strategies, operational practices, policies, controls, and applicable banking laws and regulations.
• Strong analytical, organizational, problem-solving, communication, presentation, interpersonal, and customer communication skills.
• Proficiency in Microsoft Office, including Word, Excel, and PowerPoint; a bachelor's degree is preferred.

Culture & Benefits

• Customer-centric approach focused on satisfaction, service quality, and relationship growth.
• Cross-functional collaboration across branch administration, digital banking, marketing, legal, and compliance.
• Some travel may be required for mandatory training.
• Visa sponsorship is not available.