Solution Consultant - Customer Expansion-2 (Healthcare Software)

Location: US - Remote; travel, including overnight travel, may be required.

Company

hirify.global provides healthcare software solutions for behavioral health organizations.

What you will do

• Partner with Account Managers throughout the customer lifecycle to present technical and functional product capabilities.
• Conduct customer needs analysis and tailor solution demonstrations to customer requirements and state requirements.
• Set up, configure, and maintain demonstration databases, system settings, workflows, and presentation materials.
• Consult with C-suite, director-level, frontline, and subject matter expert contacts on product, technical, and process questions.
• Support customer expansion sales activities, including trade shows, user groups, and product advisory boards.
• Coordinate with product, projects, quality assurance, implementation services, and help desk departments to align demonstrations and implementation objectives.

Requirements

• Bachelor’s degree, preferably in a technical or behavioral health field; equivalent additional work experience may be considered.
• Three or more years of combined experience in systems consulting, technical healthcare software sales or account management, or EHR-focused implementation, training, support, or product analysis.
• Behavioral healthcare industry experience, including mental health, addictions, intellectual/developmental disabilities, or social services.
• Hands-on experience with EHR or EMR systems.
• Experience with Salesforce or another CRM, Office 365 or comparable productivity software, and Microsoft Project or an equivalent project management tool.
• Strong customer service, communication, presentation, organizational, analytical, and technical problem-solving skills.

Culture & Benefits

• Remote work arrangement within the United States.
• Cross-functional collaboration with internal departments and customer stakeholders.
• Opportunities to participate as a technical expert in customer user groups and product advisory boards.
• Work includes customer-facing presentations and travel as needed.
• Inclusive workplace committed to diversity and equal employment opportunity.