Supervisor of Treasury Management Training and Support (Treasury Management)

Location: Pittsburgh, Pennsylvania, United States; onsite at 626 Washington Place. Only candidates legally authorized to work in the U.S. will be considered; employment-based visa sponsorship is not provided.

Company

hirify.global's Treasury Management business unit supports servicing, implementations, client training, and Treasury Management operations.

What you will do

• Support internal and external Treasury Management clients by identifying trends, needs, and workflow improvements.
• Coordinate training schedules for clients, sales, client service, implementations, and operations teams.
• Train and support Treasury Management Operations, Sales Support, and Implementations teams.
• Support testing of new services, create scripts with Level 2 support, and develop procedures and action plans.
• Assist with team supervision, daily volume monitoring, staff allocation, escalations, and follow-up with internal partners and clients.
• Monitor recorded phone lines, provide feedback, and identify coaching and development opportunities.

Requirements

• Bachelor's degree (BA or BS).
• At least 5 years of job-related experience.
• Experience in Treasury Management.
• Strong management, communication, customer service, organizational, analytical, and interpersonal skills.
• Ability to use a personal computer and job-related software, including basic Microsoft Word and PowerPoint and intermediate Microsoft Excel.
• Legal authorization to work in the United States; employment-based visa sponsorship is unavailable.

Culture & Benefits

• Work is performed in a traditional office environment.
• Employees are expected to manage, report, and monitor business risks under the corporate risk management program.
• Compliance with regulatory laws, company procedures, and applicable guidelines is required.
• Equal employment opportunity and a discrimination- and harassment-free workplace are provided.