Universal Banker Supervisor (Banking)

Location: Monsey, New York, United States; onsite branch work

Salary: $27.48–$38.46 per hour

Company

hirify.global provides retail banking products, account services, and customer support through its banking offices.

What you will do

• Provide teller, customer service, account maintenance, and new account support for current and prospective clients.
• Oversee branch operations and assume managerial duties when branch management is absent.
• Approve or override transactions while applying due diligence and sound judgment to minimize risk and loss.
• Train and mentor Tellers, Customer Service Representatives, and Universal Bankers.
• Resolve complex customer issues, escalate matters when needed, and refer clients to licensed representatives.
• Support branch opening and closing, vault and ATM procedures, recordkeeping, disclosures, and operational controls.

Requirements

• High School Diploma or GED.
• At least three years of combined retail banking experience as a Teller or Customer Service Representative.
• One to two years of bank supervisory experience in teller or platform operations.
• Knowledge of banking products, customer relationship development, compliance, risk, fraud, and loss prevention.
• Strong problem-solving, communication, phone, organizational, and judgment skills.
• Basic knowledge of Microsoft Word, Excel, and PowerPoint; weekend work, extended hours, neighboring-branch coverage, and occasional training travel may be required.

Culture & Benefits

• Customer service is delivered in a professional, ethical, and relationship-focused environment.
• Work includes cross-training across branch functions.
• Regulatory, compliance, security, audit, and operational controls are required to protect customers and bank assets.
• Visa sponsorship is not available.