Review Response and Dispute Specialist

Location: Lehi, Utah, United States; onsite

Company

hirify.global provides resident satisfaction software for property management companies, helping collect and act on real-time feedback and improve online reputation.

What you will do

• Follow and maintain SOPs for adding locations, managing dispute lists, appealing reviews, and filing removals or denials.
• Enter and submit accurate information to Google and other review platforms.
• Maintain data hygiene, identify discrepancies, and correct errors to support quality and compliance.
• Communicate professionally with clients and platform representatives.
• Suggest workflow improvements and contribute ideas for AI and automation opportunities.
• Update centralized documentation and implement solutions that improve efficiency.

Requirements

• Some college experience in Computer Science, Data Science, Information Technology, or a related technical field.
• Strong attention to detail and the ability to concentrate during repetitive, high-volume tasks.
• Ability to follow detailed procedures and maintain compliance with established standards.
• Familiarity with no-code or low-code automation tools such as Zapier or Google Apps Script.
• Willingness to learn and implement solutions using AI and new technologies.
• Excellent verbal and written communication skills.

Nice to have

• Basic scripting or command-line experience, including Bash or SSH.
• Knowledge of cloud systems, application development, major review platforms, or online review and data privacy standards.
• Experience with high-volume data processing, SOP development, documentation, QA, UAT, or process improvement projects.
• Customer service, client-facing, analytical, change management, or technical writing experience.
• Spanish or other multilingual abilities.

Culture & Benefits

• Collaborative culture focused on professionalism, integrity, innovation, and enjoyable work.
• Medical, dental, vision, and group life insurance; the company covers 40–90% of premiums for employees and dependents.
• 401(k) plan with a corporate match, plus pre-tax HSA accounts.
• Paid parental leave, unlimited time off, and 10 paid holidays annually.
• Monthly gym reimbursement.
• Benefits are available to full-time employees.