Assistant Manager, Client Management (Insurance)

Location: HKGN, 348 Kwun Tong Road, Hong Kong

Company

Cigna Healthcare supports customers throughout the healthcare system by providing information and insights that help them make informed health and vitality decisions.

What you will do

• Build trusted relationships with clients and brokers across an assigned group insurance portfolio.
• Use utilization data to support informed benefit decisions, retention, and account growth.
• Manage client engagements and renewals end to end, including service delivery, stakeholder coordination, renewal negotiations, and presentations.
• Identify growth opportunities and partner with the Sales Team on new business implementation and relationship transitions.
• Support the development of Cigna's value proposition and strategic business goals.
• Support or lead jumbo and complex cases, including global relationship management for multinational companies.

Requirements

• Bachelor's degree and 5 years of relevant experience in insurance, customer service, strategic relationship management, or a group business environment.
• Strong analytical mindset and ability to interpret client and utilization data.
• Strong interpersonal skills for working with multiple stakeholders and distribution channels.
• Ability to communicate complex concepts clearly and concisely.
• Good command of English and Chinese.
• Strong can-do attitude and ability to work effectively as part of a team.

Culture & Benefits

• Full-time position focused on professional client services and account support.
• Opportunity to work with clients, brokers, internal stakeholders, and multinational organizations.
• Scope for providing guidance and coaching to more junior Client Account Support colleagues.