ARC Coordinator Iberia

Location: Spain

Company

hirify.global Corporation provides welding and industrial equipment and services through an Authorised Repair Centre network.

What you will do

• Coordinate technical issues between Authorised Repair Centres and hirify.global, escalating matters to the appropriate stakeholders.
• Provide technically correct support, diagnose faults, and coordinate corrective actions remotely and, when necessary, at customer or repair-centre premises.
• Manage warranty cases and act as the primary point of contact for Authorised Repair Centres.
• Train repair-centre personnel and conduct quality-control activities and audits.
• Support safety initiatives, legal and operational compliance, and continuous improvement of aftermarket service delivery.
• Consolidate aftermarket data to support KPI creation, gather market intelligence, and provide qualified leads to relevant stakeholders.

Requirements

• Degree-level education.
• Minimum 5 years of professional experience.
• Technical skills relevant to repair-centre support, fault diagnosis, quality control, and auditing.
• Ability to work with customers, Authorised Repair Centres, sales teams, and internal stakeholders.
• Ability to work in Spain and attend customer or Authorised Repair Centre premises when required.

Culture & Benefits

• Full-time employment.
• Daily focus on safety culture and safety improvement initiatives.
• Service delivery aligned with hirify.global values and continuous improvement.
• Focus on improving effectiveness, efficiency, and customer experience in aftermarket operations.