Sr. Manager Client Success (Healthcare)

Location: Remote US; periodic travel required for in-person executive business reviews, client meetings, and internal strategy sessions.

Company

hirify.global provides social support by pairing older adults and families with trained companions known as hirify.global Pals.

What you will do

• Own client success, retention, growth, and business outcomes for a portfolio of health plan clients.
• Act as the primary relationship owner and understand each client’s goals, contract terms, performance expectations, and growth opportunities.
• Lead recurring client meetings, executive business reviews, performance discussions, and other client communications.
• Identify performance gaps, client risks, and emerging needs, then create and execute corrective action plans.
• Partner with Operations, Product, Analytics, and other teams to resolve operational issues affecting clients.
• Use performance data to develop recommendations and expand relationships through additional services, programs, or populations.

Requirements

• 8+ years of experience in client success, account management, partnerships, consulting, strategy, operations, or a similar client-facing role.
• Experience managing senior client relationships and delivering strong business results.
• Strong ability to analyze complex performance data, diagnose root operational issues, and turn insights into strategic solutions.
• Strong emotional intelligence and stakeholder management skills for high-stakes client discussions and cross-functional alignment.
• Ability to switch between executive strategy presentations and detailed operational troubleshooting.
• Strong organizational and project management skills with end-to-end ownership of multiple accounts and initiatives.

Nice to have

• Experience working with health plans, employers, healthcare organizations, or other B2B clients.
• Background in consulting, business operations, strategy, performance metrics, implementations, or service operations.
• Experience growing client accounts or identifying expansion opportunities.

Culture & Benefits

• People-first, community-oriented culture focused on authenticity, transparency, and inclusion.
• Medical, dental, and vision insurance coverage.
• HSA/FSA and a 401(k) plan with a match of up to 4%.
• Flexible PTO, parental leave, and caregiver leave.
• Competitive salary and equity package.