8 часов назад
Client Success Manager, Legal (Compliance)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Client Success Manager, Legal (Compliance) (Legal Compliance Software): Driving adoption and solution optimization for legal clients using Intapp products with an accent on risk management, client onboarding, and compliance systems. Focus on analyzing usage signals, executing data-triggered success plays, advising stakeholders on configuration and best practices, and expanding product expertise across the Intapp suite.
Location: Remote or hybrid in the United States
Company
is a publicly traded software company providing solutions for professional services firms, including legal risk management and compliance systems.
What you will do
- Monitor adoption data, usage trends, health signals, and engagement across a portfolio of legal clients.
- Execute structured, data-triggered outreach programs tied to usage milestones, risk signals, and renewal timing.
- Identify and develop new success plays that increase client value, adoption, and retention.
- Advise clients on product usage, configuration, best practices, and post-deployment optimization.
- Act as a trusted advisor to client stakeholders and represent customer feedback to product and account teams.
- Build expertise in an initial solution and expand knowledge across the broader product suite.
Requirements
- 5+ years of experience in client success serving professional services firms, ideally in the legal industry.
- Experience using adoption and usage data to drive structured, playbook-based outreach programs.
- Exposure to Intake, Conflicts and Terms, or risk management and compliance in law or professional services firms.
- Strong consultative, communication, analytical, problem-solving, and time-management skills.
- Bachelor’s degree.
Nice to have
- Familiarity with the operations of professional services and law firms.
- Experience with ’s broader product suite or equivalent enterprise software.
- Experience with customer success or engagement platforms for scaled outreach.
- Experience in a publicly traded, growth-stage software company.
Culture & Benefits
- Flexible, connected work environment with a collaborative and open culture.
- Professional development support, including training and continuing-education reimbursement.
- Wellness programs, flexible time off, and family-formation benefits.
- Paid volunteer time off and donation matching.
- Modern offices with complimentary lunches and stocked kitchens.
Hiring process
- The interview process generally includes three or more virtual or in-person meetings.
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