8 часов назад
Customer Communications Specialist (Review Response)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Communications Specialist (Review Response) (Online Reputation): Drafting, refining, and publishing empathetic responses to online reviews for multifamily communities, while preparing and tracking policy-based review disputes with an accent on brand safety, Fair Housing compliance, and platform-specific communication. Focus on managing review workflows across Google, Yelp, Apartments.com, and Facebook, maintaining accurate dashboards, monitoring automation, and reporting on outcomes and policy themes.
Location: Lehi, Utah, United States
Company
provides resident satisfaction software that helps property management companies collect feedback, improve resident experiences, and manage online reputation.
What you will do
- Monitor reviews for assigned multifamily communities and triage them by priority and risk.
- Draft clear, empathetic, brand-safe responses tailored to each reviewer and platform.
- Ensure public responses comply with Fair Housing requirements and platform policies.
- Prepare, submit, and track Google review disputes and appeals through resolution.
- Maintain dashboard records, formulas, statuses, dates, outcomes, tags, and links.
- Report weekly on review volumes, outcomes, KPIs, and policy themes while proposing workflow improvements.
Requirements
- Exceptional writing and editing skills with a concise, empathetic communication style.
- Sound judgment under time pressure and the ability to work from SOPs, briefs, and style guides.
- Experience responding through Google Business Profile, Yelp, Apartments.com, and Facebook.
- Proficiency with spreadsheets and ticketing or reputation management platforms.
- Strong organization, attention to detail, and reliable follow-through.
Nice to have
- Background in multifamily, hospitality, or property services.
- Familiarity with Fair Housing considerations for public communications.
- Experience with , ReviewTrackers, HubSpot, Google Sheets, or Slack.
- Bilingual English and Spanish communication skills.
- Comfort using AI assistants for first drafts with strong human quality assurance, plus basic analytics skills.
Culture & Benefits
- Collaborative, innovative workplace culture focused on integrity, ethics, and service.
- Medical, dental, vision, and group life insurance, with covering 40–90% of premiums for employees and dependents.
- 401(k) plan with corporate matching and pre-tax HSA options.
- Paid parental leave, unlimited time off, and 10 paid holidays annually.
- Monthly gym reimbursement.
- Benefits are available only to full-time employees.
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