9 часов назад
Client Success Manager, Legal (Profitability)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Client Success Manager, Legal (Profitability) (Intapp Time, Billstream): Driving adoption, solution optimization, and retention across legal-industry client accounts with an accent on timekeeping, billing, profitability, and data-triggered success plays. Focus on analyzing usage signals, advising clients on product configuration and best practices, and building scalable outreach programs that increase product value.
Location: Remote or hybrid in the United States
Company
is a publicly traded software company providing solutions for professional services firms, including legal-industry products.
What you will do
- Monitor adoption data, usage trends, health signals, and engagement across a portfolio of legal clients.
- Execute structured, data-triggered outreach plays tied to usage milestones, risk signals, and renewal timing.
- Identify and build new success plays that increase client adoption, retention, and value.
- Advise clients on product usage, configuration, and best practices after deployment.
- Build expertise in Time and Billstream, then expand knowledge across the broader product suite.
- Represent client feedback internally and collaborate with product and account teams.
Requirements
- 5+ years of client success experience serving professional services firms, ideally in the legal industry.
- Experience using adoption and usage data for structured, playbook-driven outreach programs.
- Experience with Time and Billstream, or with timekeeping, billing, and profitability in law or professional services firms.
- Strong consultative, communication, analytical, problem-solving, and time-management skills.
- Bachelor’s degree required.
Nice to have
- Experience with ’s broader product suite or equivalent enterprise software for professional services.
- Experience with customer success or engagement platforms used to trigger and track outreach at scale.
- Experience in a publicly traded, growth-stage software company.
Culture & Benefits
- Connected yet flexible work environment with a focus on collaboration, creativity, innovation, and teamwork.
- Professional development opportunities and reimbursement for training and continuing education.
- Wellness programs, flexible time off, and comprehensive employee benefits.
- Family-formation benefits, paid volunteer time off, and donation matching.
- Modern offices with complimentary lunches and stocked kitchens.
Hiring process
- The interview process generally consists of three or more virtual or in-person meetings with an recruiter and interviewers.
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