8 часов назад
EMEA Customer Care Representative
1 350 - 1 800€
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
EMEA Customer Care Representative (ERP/order management): Managing customer orders from receipt through delivery with an accent on shipment coordination, customer communication, and timely issue resolution. Focus on maintaining accurate ERP records, solving order-related problems, and coordinating with transportation and internal departments.
Location: Riga, Latvia; hybrid schedule with 3 days on site and 2 days working from home
Salary: €1,350–€1,800 gross per month
Company
Global specialty chemicals and performance materials manufacturer serving transportation, infrastructure, environmental, and consumer industries.
What you will do
- Manage customer orders from receipt through delivery.
- Coordinate shipment execution with the transportation group.
- Keep customers informed about order changes and delivery updates.
- Resolve issues and identify solutions that meet customer needs.
- Maintain accurate customer order records in the ERP system.
Requirements
- Strong customer-service orientation for internal and external customers.
- Prioritization, planning, multitasking, and coordination skills.
- Ability to work under pressure when needed.
- Good communication and teamwork skills.
- Fluent English and strong Italian language skills required.
- Previous customer-service experience is advantageous.
Culture & Benefits
- Dynamic, flexible, collaborative, and supportive team environment.
- Permanent contract.
- Working hours from 9:00 to 17:30.
- Health insurance from the first day of work.
- Monthly allowance and yearly bonus.
- Vacation and additional benefits included in the compensation package.
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