Group Sales Agent, Senior (Hospitality)

Location: Busch Gardens Tampa; position reports in person

Company

hirify.global operates Busch Gardens Tampa Bay and Adventure Island, delivering amusement park experiences and guest services.

What you will do

• Lead daily operations for the Group Sales team, including supervision, coaching, scheduling, and performance management.
• Train and develop Group Sales Agents and Front Gate Supervisors on sales procedures, systems, products, and guest service standards.
• Manage leads, inquiries, complex bookings, payment issues, refunds, client concerns, and repeat-account support.
• Maintain order forms, pricing documents, sales materials, product setup, and pricing updates across sales platforms.
• Prepare and maintain sales reports covering admissions, revenue, forecasting, products, and performance metrics.
• Coordinate with Park Operations, Finance, Community Relations, Entertainment, Admissions, and other departments on events and guest experiences.

Requirements

• High school diploma or equivalent required; an Associate's degree is preferred.
• At least three years of experience in sales, hospitality, tourism, admissions, or customer service.
• Strong knowledge of Microsoft Office Suite and excellent written, verbal, organizational, and interpersonal communication skills.
• Ability to prioritize multiple projects independently in a fast-paced environment and apply strong analytical, problem-solving, and decision-making skills.
• Ability to maintain confidentiality and exercise sound professional judgment.
• Ability to work a flexible schedule, including occasional evenings, weekends, and holidays.

Nice to have

• Previous leadership, supervisory, or training experience.
• Experience with CRM systems, ticketing platforms, sales reporting, or financial reconciliation.
• An Associate's degree.

Culture & Benefits

• Paid time off.
• Complimentary park tickets and passes.
• Discounts on food and merchandise.
• Medical, dental, and vision insurance, plus voluntary, life, and disability insurance.
• 401(k) retirement plan and flexible spending accounts.
• Tuition reimbursement, employee assistance, and legal assistance plans.